389bet Terms & Conditions

These terms and conditions apply to the 389bet platform and all its services. By using our services through the 389bet website, mobile app, or any other channel, you are deemed to have accepted these terms and conditions.

389bet is an internationally licensed online betting and gaming platform. We offer betting across cricket, football, and more than 30 other sports, along with Live Casino services. Our primary goal is to provide users in Bangladesh with a safe and transparent betting environment.

To open an account with 389bet, you must meet all of the following requirements:

• You must be at least 18 years of age.
• Each individual may hold only one account. Opening multiple accounts is strictly prohibited.
• Providing accurate and truthful information at the time of registration is mandatory.
• You must have a bank account or mobile banking account registered in your own name.
• A national ID card or passport may be required for account verification.

KYC Verification Process

389bet will verify your identity after registration or before your first withdrawal. This process is known as KYC (Know Your Customer). Withdrawals cannot be processed until KYC is complete. Verification is typically completed within 24 to 48 hours.

389bet currently supports the most widely used payment methods in Bangladesh. Please review the following guidelines before making a deposit:

• Minimum deposit: ৳300 (three hundred BDT).
• Maximum deposit: up to ৳5,00,000 per day.
• Accepted methods: Mobile Pay, Nagad, Rocket, Visa/Mastercard, and cryptocurrency.
• Deposits are generally credited to your account instantly.
• No additional fees are charged on deposits.
• Deposits from third-party accounts are not accepted.

Payment Verification

389bet automatically verifies every deposit. If you experience any deposit issues, contact customer support within 24 hours. Keep your payment reference number saved for your records.

The following rules apply to all withdrawals from 389bet. Please read them carefully before making a withdrawal:

• Minimum withdrawal: ৳500.
• Maximum daily withdrawal: ৳2,00,000.
• KYC verification must be completed before any withdrawal can be processed.
• Processing time: mobile banking 30 minutes to 2 hours; bank transfer 1 to 24 hours.
• Withdrawals can only be made using the same method used for the original deposit.
• Winnings derived from bonuses are subject to wagering requirements before withdrawal.

Withdrawal Rejection

In certain circumstances, 389bet may decline or delay a withdrawal request — for example, if suspicious activity is detected on the account, KYC verification is incomplete, or bonus conditions have not been met. In such cases, the support team will reach out to you directly.

Keep the following rules in mind when placing bets on 389bet. These rules apply to all bet types:

• Once a bet is confirmed, it cannot be cancelled or modified.
• Bet outcomes will be determined in accordance with the official announcement of the relevant sports authority.
• If a match or event is cancelled, the stake will be refunded.
• Odds in live betting may change at any time.
• If incorrect odds are displayed due to a system or technical error, 389bet reserves the right to void the affected bets.
• Maximum payouts may vary depending on the specific betting market.

Disputed Results

For any dispute regarding bet outcomes, contact 389bet customer support. All claims must be submitted within 72 hours of the result being declared. 389bet's decision shall be considered final.

389bet regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms, which are listed on the bonus page. The general bonus rules are outlined below:

• The welcome bonus is available to new members only and can be claimed once.
• To withdraw a bonus, you generally need to meet a wagering requirement of 10x to 30x.
• Withdrawing real money while a bonus is active may result in the bonus being forfeited.
• Maximum bet amounts may be limited when wagering with bonus funds.
• Multiple bonuses cannot be used simultaneously unless explicitly permitted.
• Winnings from free bets cannot be withdrawn directly — wagering requirements must be met first.

Bonus Abuse

389bet takes a firm stance against bonus abuse. If anyone attempts to manipulate the bonus system — such as claiming bonuses from multiple accounts or trying to release bonuses through low-risk bets — the bonus may be voided and the account suspended.

The following activities are strictly prohibited on 389bet. Violations may result in account termination and legal action:

• Creating multiple accounts (multi-accounting).
• Opening an account using another person's information.
• Selling, transferring, or renting out your account.
• Using bots or automated software to place bets.
• Exploiting system vulnerabilities to gain an unfair advantage.
• Money laundering or transactions involving illegal funds.
• Demeaning or harassing other members.
• Impersonating 389bet staff.

We monitor all activity on the platform, and any suspicious behavior is acted upon immediately.

389bet may suspend or permanently close an account without prior notice under the following circumstances:

• Any violation of these Terms & Conditions.
• Registering with false information.
• Failure to complete KYC verification.
• Suspected money laundering or fraudulent activity.
• Order of a court or regulatory authority.

Closing Your Account

You can close your account at any time by contacting customer support. Make sure to withdraw any remaining balance before closing. As part of responsible betting, a self-exclusion option is also available — for details Responsible Play on the page.

389bet takes the privacy of your personal information seriously. We never sell your data to third parties. Information is used solely for service delivery, KYC verification, and compliance with legal obligations.

Our full Privacy Policy is published separately. To learn more, Privacy Policy Read the page.

389bet is not liable for the following:

• Losses caused by internet connection interruptions.
• Failure of a third-party payment provider.
• Losses caused by issues with your own device or software.
• Unexpected technical errors or server downtime.
• Financial losses from betting — betting is an activity that carries inherent risk.

389bet reserves the right to update these Terms & Conditions at any time. Changes will be notified via a notice on the website and the "Last Updated" date will be revised accordingly. For significant changes, users will be informed by registered email or SMS.

Continued use of the platform after any changes to these terms will be considered acceptance of the updated terms. We recommend checking this page regularly.

If you have any questions or complaints regarding these terms and conditions, please get in touch with us:

• Email: support@389bet.biz
• Live Chat: Available 24/7 on the 389bet website or app.
• Response time: typically within 24 hours.

For more frequently asked questions, visit our FAQ Page here.