389bet Frequently Asked Questions FAQs

Registering with 389bet only takes a few details:

• An active Bangladeshi mobile number (or email address)
• A strong password
• Your full name and date of birth
• Must be at least 18 years old

Once registration is complete, an OTP will be sent to your mobile. Verify it and your account will be activated immediately. The entire process takes no more than 2 minutes.

No. Under 389bet's policy, each person is permitted only one account. Any attempt to open a second account using the same mobile number, email address, or payment method may result in both accounts being temporarily or permanently suspended. Creating multiple accounts is a clear violation of our Terms & Conditions.

Resetting your password is quick and easy. On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email address, and an OTP or reset link will be sent to you instantly. Use it to set a new password. The whole process takes under 2 minutes.

Yes, KYC verification is required before withdrawals above a certain amount. You will need to submit a photo of your National ID (NID) or passport. This is done to protect your account and secure your funds. Verification is typically completed within 24 hours.

If your account has been suspended, email support@389bet.biz or reach out via live chat. Our team will look into the reason and resolve it as quickly as possible. In most cases, accounts are temporarily locked due to incorrect password attempts, suspicious activity, or incomplete KYC verification.

389bet supports all major payment methods popular in Bangladesh:

• Mobile Banking: Mobile Pay, Nagad, Rocket
• Card Payments: Visa, Mastercard
• Cryptocurrency: USDT, BTC, ETH
• Bank Transfer: Selected Banks

Maximum security is ensured across all payment methods, with every transaction fully encrypted.

The minimum deposit at 389bet varies by payment method. With Mobile Pay and Nagad, you can deposit as little as ৳200 — making it very accessible for Bangladeshi bettors. Minimum amounts for cryptocurrency differ. Check the Cashier page for the latest details.

Deposits via Mobile Pay, Nagad, and Rocket are generally instant — your balance is updated within 1 to 5 minutes. Bank transfers may take 1–3 banking days. Cryptocurrency deposits depend on network confirmation times. If your balance hasn't appeared within 15 minutes of payment, please contact support.

389bet does not charge any deposit fees. However, your payment provider (such as Mobile Pay or your bank) may apply their own service charges — this is entirely governed by their own policies. There are no hidden fees on 389bet's end for deposits.

Withdrawals to Mobile Pay and Nagad are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–2 business days. Processing times may be slightly longer during peak hours. Completing KYC verification in advance helps speed up the process.

The minimum withdrawal starts at ৳500. The maximum limit depends on your account level and VIP status — VIP members can withdraw significantly higher amounts. Check the Cashier section of your account for current limits.

Common reasons for a rejected withdrawal include: incomplete KYC verification, unmet bonus wagering requirements, or incorrect payment details. You will be notified of the reason by email. Resolve the issue and resubmit your request, or contact support for assistance.

Register as a new member, make your first deposit, and a 150% welcome bonus will be credited to your account automatically. For example: deposit ৳1,000 and receive an extra ৳1,500 in bonus funds — giving you a total balance of ৳2,500. Wagering requirements apply to bonus funds.

A wagering requirement is the number of times you must bet your bonus amount before you can withdraw it. For example, if the wagering requirement is 10x and your bonus is ৳1,000, you need to place a total of ৳10,000 in bets before withdrawing. Full wagering conditions are always listed on the Promotions page.

Yes, 389bet offers a variety of reload bonuses, cashback deals, and free bet promotions every week. Logged-in members can view their personalized offers directly on their dashboard. To see the latest promotions, Promotions Page Visit us.

Yes, 389bet has a referral program. When someone registers using your referral code or link and makes their first deposit, you'll receive a bonus. The referral bonus amount and terms are detailed on the promotions page.

389bet lets you bet on all the world's major sports:

• Cricket: IPL, BPL, T20 World Cup, ODI Series
• Football: Premier League, Champions League, World Cup
• Kabaddi, Badminton, Tennis
• E-Sports: CS2, Dota 2, Valorant
• Live Casino & Slots

Yes, live betting on 389bet runs 24/7. With matches taking place across different time zones around the world, there's always a live event available. Odds change in real time during live betting, so quick decisions matter. For more information, Betting Tips View page.

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases you can use the Cash Out feature to secure a payout before the match ends. If a match is cancelled or abandoned, your stake will be refunded.

389bet supports Decimal, Fractional, and Malay odds formats. Bettors in Bangladesh typically prefer Decimal format. You can switch to your preferred format at any time from your account settings.

Yes, 389bet stores all your personal information with the highest level of security. All data is protected through 256-bit SSL encryption. We never sell or share your information with any third party. Our Privacy Policy Read more.

Go to "Security" under your account settings. Enable the "Two-Step Verification" option. A confirmation code will be sent to your mobile number — use it to activate 2FA. From that point on, an SMS OTP will be required at every login, keeping your account significantly more secure.

Change your password immediately and email support@389bet.biz. Our security team will review your account's login history and, if any suspicious activity is found, temporarily lock the account to keep it safe. Keeping 2FA enabled significantly reduces this risk.

389bet operates under an international gaming license and undergoes regular independent audits. All game outcomes are determined impartially through RNG (Random Number Generator) technology. Transparency and fairness are our top priorities.